Survival Solutions Innovative Gear
 
 

Order Policies


ORDER CONFIRMATION- We do not, as a matter of practice, send order confirmation emails, since merchant gateways routinely send them.  We prefer to go directly to processing for faster shipping. 

If you desire a shipping confirmation, please let us know in the comments box on the order page, or you can send us an email if you prefer.


PRIVACY- Contact information including email address, telephone number, address, etc. which is provided by the user is used solely for the purpose of completing the order. This also includes information pertaining to gift recipients.  We operate through a merchant gateway so we do not have access to any financial information.


SHIPPING- We ship world wide.  Where cost does not prohibit, we ship U.S.P.S. PRIORITY whenever possible.
HOWEVER, any deliveries outside the U.S. are subject to a shipping surcharge.  (APO/FPO are considered domestic - no worries there.) 
 
Orders for delivery outside the U.S. MUST visit the link below which will take you to the "ORDERS OUTSIDE THE U.S." page.  Click on the appropriate surcharge and proceed with order as normal.  NO ORDERS WILL BE SHIPPED OUTSIDE THE U.S. UNLESS THE APPROPRIATE SURCHARGE HAS BEEN ADDED.  NO EXCEPTIONS.  All payments are in U.S. Dollars.
You must include the full address to include both the street address and P.O. Box if applicable.  Inaccuracy on the part of the purchaser may result in additional shipping costs.

ORDERS OUTSIDE THE U.S.  (click here)


We accept Visa, Mastercard, American Express, Discover and GSA Smart Pay. Be sure that your street address and zip code of your billing address match with that on the records of your credit provider.  

 

On occasion, we get requests for payment via snail mail (no offense meant to the U.S.P.S. by the way, as they're actually quite speedy with regard to physical transit/delivery), which we do accept and process. 
However, U.S.P.S. Postal Money Order is the means of payment we accept for snail mail orders.  Keep in mind that the order will not ship until the payment has cleared.  This can take 10 business days.
Mail any correspondence or payments to;
Survival Solutions Innovative Gear
P.O. Box 4838
Troy, MI 48099
Orders generally ship within 1-2 business days after credit payment is received or U.S.P.S. Postal Money Order has cleared.  An email will be sent when your order is shipped.  

After your package arrives, you have 14 days to return if you choose.  The product(s) must be in new condition, unused and undamaged.  Buyer is responsible for shipping costs.  Note: Books are non-returnable items as well as combination offers that include books.  In the case of a factory defect, however remote as items are inspected before shipping, even non-returnable items can be exchanged for an identical item. 


*DISCLAIMER*

PURCHASER/USER ASSUMES ANY RISK OF INJURY OR DEATH ARISING FROM THE USE OR MISUSE OF ANY OF OUR PRODUCTS.  WE WILL NOT BE HELD LIABLE FOR DAMAGES OF ANY KIND RESULTING FROM THE ACTIONS OF ANYONE USING OR ATTEMPTING TO USE OUR PRODUCTS WHETHER THE DAMAGES BE KNOWN OR UNKNOWN, INTENDED OR UNINTENDED.  IN ADDITION, WE WILL NOT BE HELD LIABLE FOR ANY NEGLIGENCE RESULTING IN INJURY, DEATH OR DAMAGES.  PURCHASER/USER ASSUMES ALL RESPONSIBILITY UPON DELIVERY OF OUR PRODUCTS.